Terms & Conditions

Subject to terms and conditions set forth herein, doors supplied by TRU Doors are guaranteed for 5 Years from the date of purchase to be of good material and workmanship, free from defects which render them unserviceable or unfit for use for which they were manufactured.





Unfinished doors must be stored flat in a dry building, not in a damp, moist or freshly painted or plastered area.




The utility or structural strength must not be impaired -

1. In the fitting of the door or the application of hardware

2. Cutting and altering the door for lites, louvres, panels or any other special detail

3. Excessive trimming of doors to size.If in doubt, please contact us for expert advice




A maximum of 3mm may be trimmed off any engineered door. All solid construction doors must be hung with 3 x 100mm hinges.




Immediately after fitting and prior to hanging, the entire door including the top and bottom edges must receive at least two coats of paint, varnish or sealer to prevent undue absorption of moisture or to prevent timber drying out. Exterior finishes shall be used on external doors and doors exposed to direct sunlight should be finished with light reflective colours, as dark colour can cause excessive heat absorption resulting in bowing, twisting and shrinkage. Semi gloss or satin finishes are recommended for all doors to reduce show through. In particular laminated timber solid core doors should not be finished in gloss paint. The objective of painting a door is to seal the timber; that is to prevent moisture absorption or loss. Your paint supplier should be consulted as to the number of coats required to effectively seal the door. It is the responsibility of the owner to maintain an ongoing adequate seal, according to the paint supplier’s recommendations to prevent deterioration of the doors.


All paint or stain must be OIL BASED.




Natural variations in the colour and texture of timber and veneers are not to be considered defects. The timber and veneers used in doors is a natural product that may have significant variation in colour and grain pattern.



TRU Doors will not assume responsibility for doors, which became defective because of failure to follow these recommendations or for hazards of shipment or storage, after doors leave the control of the manufacturer. Doors must be inspected upon arrival for visible defects and all claims based thereon must be filed immediately. TRU Doors agrees to repair or replace at its option, unfinished and in the form as originally supplied and without charge, doors found to be defective within the meaning of this guarantee. Any such defects must be brought to the attention of TRU Doors promptly when discovered, and, in any event, within one year from the date of shipment by the manufacturer. TRU Doors is not liable hereunder to reimburse the purchaser for doors repaired or replaced without prior written consent of TRU Doors to such repair or replacement. A warp not exceeding 5mm on doors up to 2100 x 920 x 40, or 6mm on doors over 2100 x 920 x 40 and up to 2400 x 1200 x 40 shall not be considered a defect. Doors in excess of 2400 high or 1200 wide are not guaranteed against warp, bow or twist.




Warp shall not be interpreted as meaning the cupping or twisting of doors. It refers to distortion within the door itself and not to its relationship to the jambs or frame in which it is hung. Therefore, warp-exceeding tolerances noted above shall be considered a defect only:


 1. When cupping is determined by applying a straight edge to the concave face of the door, or

 2. When a twist is determined by placing the door face against a true plane surface. The guarantee against warp does not apply to the following:

  a. Doors with face veneers of different species or unbalanced construction.

  b. Doors that are improperly hung or do not swing freely.

  c. External doors which have been painted with dark colours.

  d. Doors where closers and associated hardware are fixed in a manner that causes undue stress on the door.


Experience has demonstrated that the warp occurs after doors have been delivered to building sites, it is usually due to improper storage or adverse moisture conditions after hanging and not to faulty manufacture. TRU Doors will accept no responsibility for doors where moisture content of the timber falls below 12% or exceeds 18%. Obviously TRU Doors cannot assume responsibility for conditions wholly beyond his control. TRU Doors should however, be consulted promptly if excessive warping occurs so as to be of assistance in overcoming the difficulty.




We want you to be happy with your purchase and offer a Money Back Guarantee on our products. Simply return the product in its original condition and your purchase price will be refunded. Unfortunately postage and insurance will not be refundable.




We provide 5 YEARS WARRANTY on our timber doors and accessories. 


Please contact us via email sales@trudoors.com.au for all warranty and supports. 


These terms and conditions apply to products warranty. 


If we are not able to repair or replace the products, refund will be given. Our warranty will only cover up to the maximum value of the products. 





Nothing herein contained shall exclude the rights which any purchaser may have as a result of a breach of the obligations imposed on manufacturers and suppliers by the Trade Practices Act or similar State or Territory laws. TRU Doors reserves the right to change specifications and prices without prior notification.


If customer missed the delivery, please contact us or courier company to organise the redelivery. We may charge further cost if redelivery is missed again.


TRU Doors reserves the right to change specifications and prices without prior notification.